I have an application that is uploaded trough a build machine to iTunes Connect. I'd like to be able to see the crash reports from apple service on my local machine trough Crashes tab on Organizer.
I have access to iTunes Connect and to development program for the project, I filled my credentials on XCode preferences but the app is not showing on Organizer.
At first I thought only the machine uploading the binary would be able to see this but another developer working on the project is seeing the app on his local Organizer tool
We compared settings and both seems to be the same. What Am I missing?
2 Answers
Answers 1
Lets assert that you have followed the full following steps in order
Step 1: Go to Xcode -> Preferences ( Shortcut - ⌘ + , )
Go to 2nd tab - Accounts
Add Account selecting "+" from bottom left
Step 2: Select the team profile and download all profiles 
Step 3: Go to Windows - Organizer 
Step 4: Select the app from left panel and let it download the crashes from server 
Step 5: Final and most important step select the correct build 
Do let me which is the step you are not able to reproduce on your machine. If everything is followed as above you should be able to see the crash logs on your xcode.
Answers 2
You might want to isolate the problem first. Is it your computer problem, account problem or Xcode problem?
Some general techniques are:
1
Quit and restart Xcode
2
Restart you computer
3
Update your Xcode
4
- Logout all accounts of your team in your colleague's computer
- Quit and restart Xcode
- Login with your account to check the Crash tab
5
Do the previous section of steps but with your colleague's account in your computer
6
Check the Console app and filter with "Xcode" for errors
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